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ABOUT PCPARTNER
FACTORY
PRODUCTS & SERVICES
SUPPORT
CONTACT US
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| 1.1
Disclaimer |
| Information provided
in this FAQ area is intended to be used
as a general advice to the users of PC
Partner products. However, PC Partner Ltd.
will not be held responsible for any
possible damages that may occur as a
result of using any of the information
contained in this FAQ. Neither will it be
held responsible for any typing errors.
Information in this FAQ is subject to
change at any time without prior notice. |
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| 1.2
Product Certification |
| All PC
Partner products go through intensive
compatibility and reliability tests in
our Quality Assurance Lab, before
releasing for mass production. These
include popular hardware / accesssories,
and operating systems : Windows NT v4.0,
Windows 98SE, Windows ME, Windows 2000,
Windows XP. Network operating systems
include: Netware v3.12, Netware v4.1, SCO
UNIX, Linux. Selected
models are built into PC main units and
sent for Microsoft Windows Hardware
Quality Lab (WHQL / Windows Logo),
Novell, SCO UNIX, Intel Verification Lab,
AMD Platform Verification Lab, for
compatibility certification. These PC
main units also go for various safety
regulatory (UL, CSA) and electromagnetic
radiation compliance test (FCC, CE)
Other
system integrator companies also use PC
Partner motherboards in their PC systems
and send for certification. For more
detailed information on our product
certifications, please refer to the Web
Sites and BBS of the respective
certification agencies.
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| 1.3
Where to buy PC Partner products |
PC Partner
motherboards, add-on cards and PC systems
are sold world wide and various channels.
Resellers should purchase our boards
through distributors.
Please try
contacting these local distributors in
your region, or you may try to locate the
nearest distributor by sending fax /
email to :
| Phone |
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(852) 2799
- 8011 |
| Fax |
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(852) 2664
- 2044 |
| Email |
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mk@pcpartner.com |
| Address |
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Unit 1901
- 1908, 19/F., Shatin Galleria, |
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18 - 24
Shan Mei Street, Fo Tan, Shatin,
N.T., |
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Hong Kong. |
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| 1.4
Warranty of PC Partner products |
| Unless
otherwise specified with special
agreement, all PC Partner products in
general has standard warranty period of
12 months from the date of shipment. This
warranty covers defectives due to
manufacturing faults, excluding
defectives due to mishandling or misuse
by the distributors or customers.
Your
distributor / dealer may have a different
warranty agreement with the end user,
compared with the agreement at PC Partner
Ltd. End user should refer to the exact
agreement from the distributor /
reseller, and for details on return of
defective items.
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| 1.5
How to get technical support for PC
Partner products |
| PC Partner
products may be sold as part of a PC
system, or as a separate item for
integration or upgrade to the end user.
The primary source for technical support
and support for defective parts is your
reseller. It is because most likely your
reseller is the one that configured your
system for you. They have the best idea
of what is in your system, and they
should be able to serve your exact needs.
In addition, it is more practical for you
to bring your system to them to have it
serviced rather than trying to fix things
yourself. Should
your reseller be unable to help you (if
they are not able to provide the service,
or out of business), your next source of
support is our Internet Web Page, and the
mailbox for technical support :
Web Page : http://www.pcpartner.com
Email
: ts@pcpartner.com
Due
to the large customer base and the
possible email enquires from worldwide,
we may not be able to reply immediately
on every email. So please be patient when
sending email to our mailbox.
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